1.Terms and Conditions

This website is the property of London Homes Residential Limited. By using this website, you agree that you consent to and are bound by the following terms and conditions.

2.Copyright and Trade Marks

The content of this website is © London homes Residential Ltd. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

3. Licence to re-copy for Limited Purposes

  1. You acknowledge London Homes Residential Ltd as the source of the material. You must include such acknowledgement and London Homes Residential web address (www.Londonhomesres.com) in the copy of the material, and
  2. You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them.
This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of London Homes Residential Ltd website, including but not limited, to photographs, property details, virtual tours and/or floorplans may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of London Homes Residential Ltd. The London Homes Residential Ltd logo is a trade mark registered in the name of London Homes Residential Ltd in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.


London Homes Residential Ltd takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

London Homes Residential Ltd makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither London Homes Residential Ltd nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.


The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.

5.Anti-Money Laundering

London Homes Residential Ltd is committed to operating its business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to National Crime Agency.

As part of this commitment we adopt a strict compliance of all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2007, the Bribery Act 2010 and the Terrorism Act 2000.

London Homes Residential Ltd policy commitment is applicable to all our customers, including vendors, buyers, landlords and tenants. As a result, we obtain and hold for a period of at least five years evidence pertaining to our customers' identity and, where appropriate, we obtain proof of ownership of property and source/ destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers' identity will be subject to an electronic identity check, which may also include a credit check.

6. Proving your identity and ownership of a property
Acceptable documents – Money Laundering Regulations 2007

As with all Estate Agents, London Homes Residential Ltd is subject to the Money Laundering Regulations 2007. This means that we must obtain and hold identification and proof of address for all customers. Additionally, we are also required to establish whether there are any beneficial owners on whose behalf the transaction or activity is taking place, hence, we would request you to identify anyone who you would consider to be a beneficial owner. Where appropriate, the source or destination of funds may also be requested. Without this information we will be unable to proceed with any work on your behalf.

Below is a list of acceptable identity documents. We require sight of all original or certified documents. Subject to your individual circumstances, London Homes Residential Ltd may liaise with you for further/other documentation.

Individual identity documents

We will require one document from List A and one recent document from List B dated within the past 3 months


  • Current signed passport
  • Valid UK or EEA driving licence
  • EEA member state identity card
  • National photo identity card


  • Utility bill
  • Mortgage statement
  • Bank / building society statement
  • Valid UK or EEA driving licence
  • State pension benefits book
  • Home or motor insurance certificate
  • Current local authority tax bill / tenancy agreement
  • Solicitors letter confirming house purchased/ land registration
  • Electoral Register entry
  • NHS Medical card


If you are acting as a Representative of an Estate, we require the following:

  • Grant of Probate (if a will was left)
  • Letter of administration (if no will left)
  • Individual identity evidence from List A & B for the Personal Representative, either executor or administrator

Limited company

If you are acting as a Representative of a Company we require the following:

  • Certificate of incorporation
  • Articles of Association
  • Memorandum of Association
  • Latest annual return, with details of current company officers
  • If offshore, nominee director declaration and a general power of attorney
  • Individual identity evidence from List A & B for all individuals or entities with 25% or more of the shares or voting rights in the company


If you are acting as a Representative of a Trust we require the following:

  • Trust deed
  • List of trustees
  • List of beneficiaries
  • Individual Identity evidence from List A & B for all trustees

London Homes Residential Ltd is registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2007.

7.Data Protection Act 1998

London Homes Residential Ltd respect and value the security and privacy of those of its contacts. London Homes Residential Ltd follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access.

Personal Data is held on our contacts and administration database or filing system either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post.

In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. London Homes Residential Ltd does not sell, rent or deal in the personal information we hold.

Information may, in the ordinary course of business, move between London Homes Residential Ltd, its associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area.

8.Privacy policy

London Homes Residential Ltd is committed to ensuring that your privacy is protected.

When you register with our website or contact us via the website, you are required to provide an email address (as a minimum requirement). We will never spam you or send you unsolicited email.

In order to respond to your further requirements, we need to know your name and contact telephone number. We and our associated companies may also wish to provide you with information which we think may be of interest to you. If you do not wish to receive this information you can inform us at info@londonhomesres.com

We will not sell, rent, or otherwise provide any information you give to us to any third party except as necessary to complete the business between us.

By submitting your information, you consent to the use of that information as set out in this Policy. If we change our Privacy Policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also e-mail you should we make any changes so that you may consent to our use of your information in that way.


Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of London Homes Residential Ltd. If this feature is requested, London Homes Residential Ltd will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or settings of your mobile device.

10.Cookies and tracking

The London Homes Residential Ltd website and applications may collect anonymous data about how you use our services in order to help us improve future functionality.

London Homes Residential Ltd use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (such as a name, email address or billing information) is tracked, collected or uploaded. London Homes Residential Ltd may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.

More about Google's Privacy Policy.

11.Opting out:

Our cookie policy to learn about our use of cookies, and how to manage or remove them.

12.Cookies policy and use

To make your experience visiting the London Homes Residential Ltd website as simple and convenient as possible we place small data files known as "cookies" on your computer. This practice is used by many websites.

13.What are cookies?

Cookies are created when your browser loads the website. The website sends information to the browser which then creates a text file. Cookies are stored on your device for various periods of time, from as short time as the duration of your browsing session to several months.

Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by:

  • Remembering settings, so you don't have to re-enter them every time you visit
  • Remembering your last properties and searches, helping you to keep on top of new listings
  • Measuring use of the website so that we can see where we can improve

You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality that we are able to offer to you.

To learn more about cookies and how to manage or remove them, please visit allboutCookies.org.

14.What cookies do we use?

The London Homes Residential Ltd website uses cookies that can be divided into the following three groups:

Cookie Name Purpose
__utma These cookies are used to collect information about how visitors use our site. We use
the information to compile reports and to help us improve the site. The cookies
collect information in an anonymous form, including the number of visitors to
the site, where visitors have come to the site from and the pages

15.How to contact London Homes Residential Ltd

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an e-mail to info@londonhomesres.com


You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.

London Homes Residential Ltd is registered in England and Wales (registered number 10136661). Our registered office is at 112 Northfields Avenue, Ealing, London, W13 9RT

112 Northfield Avenue, Ealing, W13 9RT

+44 208 579 1611

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